myMagicBox FAQ

my magicbox ™ Frequently Asked Questions

Q. How many magicboxes do I need?
Q. How do I know it is working?
Q. How do I connect my magicbox after I have received it?
Q. Is there a monthly fee for using magicbox?
Q. I have DSL (high speed internet) on my phone line will magicbox still work?
Q. If my magicbox searches from many companies...will they all send me a bill?
Q. What will my bill look like...will I see the savings?
Q. What if my magicbox is stolen, can anyone else use it?
Q. How do I know that I will get the lowest rate?
Q. I have many telephones in my house, do they all need a magicbox?
Q. Can magicbox be used in my office?
Q. Can I cancel service with my existing long distance company?
Q. How will I be billed for the calls I make?
Q. What happens if I feel that my magicbox did not find a the lowest rate?
Q. Is there a GUARANTEE?
Q. Can I give it as a gift?
Q. How do I activate the box after I receive it?
Q. Can I use magicbox with my fax machine?

Q. How many magicboxes do I need?
A. Generally you only need one per house. Regardless of how many phones are in the house, you simply plug it into any phone jack and it will "listen" to see if any phone in the house dials a long distance call. Call must start with 1 or 011. (EG. Call to New York would be 1-212-439-3500)

Q. How do I know its working?
A. When you make your long distance call you should hear some tones and then "my magicbox is searching for the lowest rate...please wait". If you do not here this please disconnect the box and call Customer Care immediately at 1-866-790-1390

Q. How do I connect my magicbox after I have received it?

• Locate any telephone outlet/jack in your home
• Plug my magicbox into telephone jack with supplied short telephone cord. The cord can be plugged into any of the two plugs in my magicbox. If you do not have a unused telephone jack, you can use the second phone plug in my magicbox to connect your phone as well
• Connect my magicbox to the included power supply, and plug the power supply to the a power outlet.
• Green light should turn on and stay lit.

Q. Is there a monthly fee for using my magicbox?
A. NO. If you are paying a monthly fee now to your existing long distance company, you can certainly cancel their service.

Q. I have DSL (High Speed Internet) on my phone line will magicbox work?
A. No problem. my magicbox functions just like a regular telephone. You may need a "filter" for my magicbox that is provided my your DSL company. If your existing phones don't require a filter, then you do not need one for my magicbox.

Q. If my magicbox searches from many comapnies...will I get a bill from all of them?
A. NO. my magicbox consolidates all your calls for you on a single bill. You will see details of all your calls and the savings based on each company

Q. What will my bill look like? Will I see the savings?
A. Click here to see a sample bill. The savings are in plain view.

Q. What if my magicbox is stolen, can anyone use it?
A. NO. my magicbox is is registered to your particular phone number. Moving it will require the unit to be re-registered with my magicbox Customer Care

Q. How Do I know that I am getting the lowest rate?
A. First there is a written GUARANTEE. my magicbox was specifically design to search for the lowest available rate and it searches dozens of companies in seconds. Your rates are always clearly displayed on you bill at the end of each month.

Q. I have many telephones in my house...do they all need a magicbox?
A. If you have one telephone line but many telephones, you only need one magicbox for the entire home. You only need more than one magicbox if you have 2 or more lines.

Q. Can magicbox be used in my office ?
A. Yes. Magicbox can be used in any environment, home or office.

Q. Can I cancel service with my existing long distance company ?
A. Yes. If you pay a monthly fee to them then you will save that much more. With my magicbox you do not need a long distance company.

Q. How will I be billed for the calls I make ?
A. Once a month you will receive a bill detailing all your calls and your savings these changes will conveniently be charged to your credit card.

Q. What happens if I feel my magicbox did not find the lowest rate ?
A. The lowest rate is part of our written rate guarantee and we stand behind that! If you feel that you have not received the lowest rate on your bill, simply call customer care and they will investigate to see if there is a lower rate available.

Q. Is there a guarantee ?
A. Absolutely. If you are not satisfied with your magicbox for ant reason return it for a full refund.

Q. Can I give magic box as a gift ?
A. Yes you may purchase as many magic boxes as you wish. They can be used by anyone you wish within the US and Canada.

Q. How do I activate the box after I receive it ?
A. Once the box arrives simply call 1-866-790-1390 and speak to a customer care representative to activate it.

Q. Can I use magicbox with my fax machine ?
A. Yes.